Refund Policy

In short

• Haven't installed it yet? Full refund within 30 days of purchase.
• If we can't deliver or fix your eSIM, you get a replacement or your money back.
• Refunds go back to your original payment method.

Full refund

You get a full refund if:

• the eSIM hasn't been installed on any device and you ask within 30 days of purchase; or
• we couldn't deliver your eSIM after you paid.

When something goes wrong

If your eSIM won't install, or won't connect in a destination the plan covers, because of a problem on our side or the network's, contact us and we'll try to fix it first. If we can't, we'll send you a replacement or refund you, either in full or for the unused part of the plan.

When we can't refund

• The eSIM was installed, its data was used and it worked as described.
• More than 30 days have passed since purchase and the eSIM wasn't installed.
• Your travel plans changed after you installed the eSIM.
• The eSIM was installed on a device that turned out to be locked or incompatible.
• A top-up was added to an eSIM and used.

How to ask for a refund

1. Contact us using the details at the bottom of this page.
2. Include your order number and the email address you bought with.
3. Tell us what happened. Screenshots help if the eSIM didn't install or connect.

We aim to reply within 2 business days.

How refunds are paid

Approved refunds go back to the card or wallet you paid with, in the currency you paid. Banks usually show the refund within 5 to 10 business days. We can't cover exchange-rate differences or fees charged by your bank.

Contact us

Need a refund or have a question? Reach us through our Contact page