Legal consent

In short

• Ahlano is for adults: you must be 18 or older.
• You agree to our Terms of Service and our Refund Policy.
• You consent to your data being stored and processed outside your country.
• You can ask for a copy of your data, a correction or its deletion at any time.

What you agree to

When you tick the box at sign-up or before you pay, you confirm that:

• you are 18 or older;
• you agree to our Terms of Service and our Refund Policy;
• you have read our Privacy Policy;
• you give your express consent to your personal data being stored and processed outside your country, as explained below.

We keep a record of your agreement: when you gave it, where (website or app) and which version of this page you saw.

Adults only

Ahlano sells to people aged 18 or older only. We don't knowingly collect data from anyone under 18. If we learn that an account belongs to someone under 18, we close it and delete its data, unless the law requires us to keep some of it.

Your data outside your country

Our servers are in Malaysia. The partners who help us take payments, send email, sign you in and measure our service may process your data in other countries; our Privacy Policy names them.

By agreeing on this page, you give your express consent to your personal data being transferred to, stored and processed in these countries, so that we can sell you an eSIM, deliver it and support you.

You can withdraw this consent by deleting your account. We then stop processing your data, except what the law requires us to keep, such as records of payments.

Messages we send

We send you messages about your orders and your eSIMs, such as your QR code and alerts when your data runs low.

You can stop marketing messages at any time, with the unsubscribe link at the bottom of each one or in your notification settings in the app.

Your rights

Wherever you live, you can ask us to:

• give you a copy of the personal data we hold about you;
• correct data that is wrong or incomplete;
• delete your data, or delete your account;
• stop using your data for marketing;
• withdraw a consent you gave.

Ask us through our contact page. We aim to answer within 30 days, and within the time your country's law sets where it is shorter.

Prices and refunds

The price you see before you pay is the total we charge, with any adjustment shown above it. Refunds follow our Refund Policy.

The laws behind this page

We follow the data protection, consumer and e-commerce laws of the countries we serve, including:

• United Arab Emirates: Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data; Federal Decree-Law No. 26 of 2025 on Child Digital Safety; Federal Law No. 15 of 2020 on Consumer Protection and its executive regulation (Cabinet Resolution No. 66 of 2023); Federal Decree-Law No. 14 of 2023 on trading by modern technological means; and the rules of the Telecommunications and Digital Government Regulatory Authority on unsolicited electronic communications.
• Saudi Arabia: the Personal Data Protection Law and the E-Commerce Law.
• Qatar: Law No. 13 of 2016 on the Protection of Personal Data Privacy.
• Egypt: Personal Data Protection Law No. 151 of 2020.
• Oman: the Personal Data Protection Law issued by Royal Decree No. 6 of 2022.

This page summarises what applies to you; the official texts of these laws prevail. Our Terms of Service are governed by UAE law.

Changes to this page

If this page changes in a way that matters to you, we update the date at the top and ask you to agree again the next time you sign in or buy.

Contact us

Questions about this page or your data? Reach us through our Contact page